New Articles

  1. Support Updated

    All Centero Software Manager customers are entitled to unrestricted support for Centero Software Manager application. Email is used as support channel. If you don't find solution for your problem from this knowledge base, don't hesitate to ...
  2. Overview of the Centero Software Manager Updated

    Centero Software Manager ( CSM ) automatizes the annoyingly frequent security updates for the widely used, free third party applications and prevents vulnerabilities. For more general information regarding on CSM, visit our public website . In thi...
  3. Professionally packaged applications Updated

    When there are separate 32 and 64 bit versions of application available, those can be separately included to service. Application language can be selected from English and Finnish when different languages are available from vendor. Other language ve...
  4. Process description for CSM for SCCM and WSUS

    Centero Software Manager process main tasks are illustrated in picture below.
  5. Migrating CSM for WSUS to a new server

    Existing server 1. Disable the service in WSUS integration in Service status section . 2. We recommend to use the existing self signed certificate. It is already shared to managed workstations in most of the cases. Export the...
  6. CSM for SCCM cannot import a 3rd party software

    Issue: There are problems when trying to import a 3rd party software. Possible solutions: 1. Check out the following log C:\ProgramData\Centero\Software Manager\Logs\SCCM-Management.log . There might be a error with following tex...
  7. CSM won't send billing information

    Issue: CSM installation isn't sending logs or billing information to Centero. Possible solutions: 1. There is an account running Centero Agent service. If the account doesn't have write permission to the following regi...
  8. Could not read SCCM collections from SCCM Information.xml

    Error message: Could not read SCCM collections from C:\ProgramData\Centero\Software Manager\SCCM\SCCM Information.xml! Solution: 1. Delete the following file: C:\ProgramData\Centero\Agent\Modules\4.6\CMM\ThreshDir\sche...
  9. Oracle Java Runtime Environment 8.0.1610.12 and C:\sun folder

    We have found a bug n Oracle Java Runtime Environment Installer in a version 8.0.1610.12 . When a package is installed using the SYSTEM  account, ( CSM  uses SYSTEM account for installation.) Installer creates a folder C:\sun . We h...
  10. CSM for WSUS - Troubleshooting import error

    Sometimes importing 3rd party software to WSUS might result as an error. CSM notifies clearly if there's something wrong with imports. 1. There are a few possible scenarios how software import can fail. Retrying the import usually so...